Fin by Intercom

Discover Fin, Intercom's sophisticated AI chatbot. Solve customer issues with personalized, multilingual conversational AI. Optimize your support with Fin's advanced integrations and customizations.

Features

• Sophisticated AI Language Models: Fin uses the latest AI technology to deliver safe and accurate conversational answers.
• Simple Setup & Customization: Quickly integrate Fin with your existing systems and configure it to meet your unique support needs.
• Instant Answers from Multiple Sources: Fin draws on various sources, like Intercom articles and Zendesk, to provide instant support.
• Content Targeting: Tailor your support by displaying the right content for the right customer based on their profile.
• Custom Answers with Rich Media: Create bespoke answers that include rich media and data from external sources for a comprehensive support experience.
• Seamless Human Handoff: Fin can escalate complex issues to live support agents ensuring customers receive the help they need.
• Omnichannel Support: Engage with customers across various channels, including Intercom, WhatsApp, SMS, and more.
• Multilingual Capabilities: Fin detects and responds to customer inquiries in 43 different languages.
• AI-Enriched Automations: Integrate Fin with workflows to create personalized and connected customer experiences.

Use Cases:

• Immediate Customer Support: Businesses can provide instant, 24/7 support, reducing wait times and improving customer satisfaction.
• Reduced Support Workload: Automatically resolve common inquiries, allowing customer support teams to focus on more complex issues.
• Custom Support Experiences: Deliver personalized support experiences by integrating Fin with your existing customer data.
• Global Customer Engagement: Use Fin's multilingual capabilities to support and engage with customers worldwide.
• Data-Driven Optimizations: Leverage Fin's reporting tools to continuously improve your customer support strategy.

Fin by Intercom transcends traditional AI chatbots by providing tailored, accurate and immediate customer support. Experience revolutionary customer service with Fin's seamless integration and multilingual support.