Ariglad

Ariglad is an AI-powered tool that automates the creation and updating of knowledge base articles. It analyzes data from various sources like Zendesk support tickets, product notes, Slack channels, and blogs to identify knowledge gaps and generate new or update existing articles. This helps businesses streamline their customer support by providing accurate and up-to-date information to customers, improving response times, and ultimately enhancing the customer experience.

Ariglad offers numerous benefits:

• Saves Time: Reduces manual effort involved in knowledge base maintenance.
• Increases Efficiency: Provides up-to-date information, leading to faster response times.
• Happy Customers: Delivers accurate answers quickly, improving customer satisfaction.

Key features of Ariglad include:

• Real-Time Source Synchronization: Ariglad utilizes AI to merge and update the knowledge base from various sources.
• Support Ticket Analysis: Ariglad analyzes Zendesk support tickets to identify gaps in the knowledge base.
• Product Note Integration: Ensures the knowledge base is updated with information about new features.
• Slack Channel Integration: Leverages chat content from Slack for knowledge base updates.

Ariglad is secure and easy to set up, integrating seamlessly with existing CX/CX stacks. It is a user-friendly tool designed to make life easier for support teams and provide a better customer experience.