Collab.com

Collab's innovative software enables the digital transformation of contact centers. Backed by years of experience, it provides a seamless balance between automation and human interaction. Its countless features aim to improve both customer experience and employee engagement.

Features

• Omnichannel Experiences: Provides consistent and personalized interactions across any channel for improved customer satisfaction.
• Data-Driven Insights: Turns raw data into powerful insights, aiding decision making and driving business performance.
• CRM Integration: Enhances efficiency and customer relationship management with seamless CRM integration.
• AI and Process Automation: Integrates AI and advanced process automation, reducing repetitive tasks and freeing teams to focus on more meaningful work.
• Employee Productivity: Boosts employee productivity with gamification, analytics, and agent scripting.

Use Cases:

• Boosting Customer Satisfaction: SFR Business significantly improved its customer relationship market with the integration of Collab's GCC.
• Facilitating Continual Growth: Seguros Sura Argentina managed to maintain consistent service levels and increase satisfaction metrics while experiencing continuous growth via OneContact CC.
• Improving Sales Efficiency: Edenred enhanced speed and efficiency of its sales team through the implementation of Collab solutions.
• Increasing Operational Efficiency: Intrum Justitia increased its operational efficiency by over 50% after migrating to Collab's IP PBX.

Collab's omnichannel contact center software offers an integrated suite of analytics, AI, CRM connectors and other productivity tools. It not only enhances customer experience but also empowers your agents and accelerates digital transformation.