DigitalGenius

Elevate your ecommerce brand with DigitalGenius—the AI-powered customer service platform. Automate ticket resolution, enhance CX, and see impressive case study results.

Features

• AI-Powered Resolution: Automatically resolve common customer questions with AI, reducing the need to manually answer repetitive inquiries like 'Where is My Order?' (WISMO).
• Seamless Integration: Leverage out-of-the-box ecommerce and carrier integration to streamline your operations.
• Customizable AI Solutions: Tailor the DigitalGenius AI to fit your brand's specific needs for a personal touch in automated responses.
• Advanced Analytics: Make informed decisions with built-in dashboards offering detailed analytics and reporting.
• Multilingual & Cross-Channel: Reach a diverse customer base with multi-lingual support and maintain consistency across all communication channels.
• Image & Text Recognition: Utilize AI-powered image and text recognition to enhance customer interactions and resolve issues efficiently.
• Fully Managed Support: Benefit from top-notch implementation and ongoing support from DigitalGenius product experts.

Use Cases:

• Boosting Customer Satisfaction: DigitalGenius helps brands like Antler provide quick, reliable support, improving customer satisfaction rates.
• Reducing Resolution Time: Brands like Quiksilver have seen a 75% reduction in average resolution time, streamlining customer service.
• Automated Query Handling: Skullcandy automated 80% of their WISMO queries, freeing up resources to focus on complex tasks.
• Enhancing Support Efficiency: G-STAR RAW achieved a 60% reduction in response time and resolved 90% of order-related enquiries.

DigitalGenius revolutionizes ecommerce and retail customer service, offering seamless automation and a personalized customer experience. With proven success across brands, DigitalGenius is at the forefront of customer support innovation.