Forethought AI

SupportGPT by Forethought streamlines customer support through AI-powered automation, enabling businesses to reduce costs and improve customer satisfaction across various industries.

Features

• Autoflows Technology: Simplify customer support with natural language processing - no coding required for efficient CX automation.
• Enhanced Efficiency: AI tailoring via Large Language Models (LLMs) boosts support team efficiency and ROI by leveraging your specific data.
• Data-Driven Performance: Achieve high model accuracy, rapid first response times, and significant ticket deflection on a robust AI platform.
• Multifaceted Platform Capabilities: Includes features such as Solve, Triage, Assist, and Discover, addressing the entire lifecycle of support tickets.

Use Cases:

• E-commerce Customer Service: Instantly address common inquiries, reducing wait times and enhancing customer satisfaction (CSAT).
• SaaS Support Optimization: Automate simple case resolution and smartly route complex issues to appropriate agents.
• FinTech Client Interaction: Enable swift self-service options and aid agents in providing fast, context-aware resolutions.

SupportGPT is the cutting-edge solution for customer support teams, offering AI-first automation to cut costs, increase efficiency, and elevate the customer experience in a variety of industries.