Help Center

Help.center utilizes cutting-edge AI technology to facilitate instant customer service. This powerful platform streamlines support, reducing resolution times, offering a multilingual model, and providing a seamless article editing experience. A chatbot enhances support, diverting routine queries away from agents, and an ability to import articles from popular customer service channels.

Features

• AI Chat Tool: Help.center employs advanced AI technology for real-time customer support in numerous languages, reducing wait times and improving customer satisfaction.
• Article Import and Integration: Gain the ability to smoothly import articles from Intercom, Crisp, Zendesk and Freshdesk, adding valuable data to your knowledge base just in one click.
• User-Friendly Article Editor: Enjoy the ease of creating and editing articles, with tools for adding tables, images, videos, and SEO data, thereby enhancing the quality of your self-service portal.
• 24x7 Customer Support: With Help.center, you can provide around-the-clock customer service, keeping your business accessible to your customers at all times.
• Continuous Learning AI: The platform's sophisticated AI continues to learn with each new or updated article, improving its support capabilities gradually.
• Own Branded Help Center Domain: Establish a stronger online presence with your own branded help center domain, offering a consistent and professional image to customers.

Use Cases:

• Support Ticket Reduction: Spend less time on repetitive queries, as the AI chat tool manages routine customer queries, leaving complex recovery issues to your proficient customer support team.
• Multilingual Support: With the AI's multilingual capabilities, provide high-quality customer support to your expansive global audience.
• Improved Customer Experience: Deploy the AI chat widget to your website to offer instant, reliable answers, hence making your website a user-friendly hub of knowledge for visitors.
• Incorporate AI in your Support Service: Maximize the benefits of AI by integrating it into your help center. Improve resolution times and reduce redundant support tickets, saving time and resources.

Help.center is a versatile customer support solution, designed to foster improved customer service and experience. By merging advanced AI technology with a full-fledged knowledge base, Help.center promises unrivaled efficiency and customer satisfaction.