Harvey

Hiver enhances team productivity and customer support through Harvey's AI-driven features, intelligent email management, and seamless Google Workspace integration. Simplify operations, improve performance metrics, and deliver superior service with Hiver.

Features

• Intelligent Email Management: Harvey's AI leverages NLP to identify the context of customer conversations, offering relevant template suggestions that boost agent efficiency.
• Automation: Streamline helpdesk tasks with rule-based automations, managing mundane activities and enhancing customer service response times.
• SLA and Business Hours Tracking: Establish clear resolution deadlines, monitor SLA compliance, and set business hours to ensure consistent customer support.
• Thank You Detection: Reduce time spent on non-actionable tasks with Harvey's ability to detect and close conversations with 'Thank You' sentiments.
• Analytics: Access in-depth analytics to assess team performance and customer satisfaction, providing a data-driven approach to improve support strategies.
• Multi-channel Support: Manage customer interactions across different platforms with ease, ensuring a unified and efficient support experience.
• Integration: Blend naturally with Google Workspace for a centralized inbox and collaborative environment, minimizing the need for multiple applications.

Use Cases:

• Multi-Channel Helpdesk Management: Efficiently coordinate customer service across various communication channels with Hiver's multi-channel capabilities.
• Shared Inbox for Teams: Facilitate team collaboration with a shared inbox solution that simplifies internal workflows and drives faster responses.
• Financial Operations Support: Accelerate finance-related communication with automation, creating an organized and timely support structure.
• People and IT Operations: Enhance operational efficiency through Hiver's intuitive tools designed for HR and IT teams, improving productivity and employee engagement.
• AR/AP Management: Streamline Accounts Receivable and Payable processes with Harvey's AI assistance, reducing manual efforts and increasing accuracy.

Hiver's AI assistant, Harvey, empowers support teams with advanced artificial intelligence, automation, and analytics in a user-friendly Gmail-based environment, cutting down response times, minimizing effort, and optimizing operational efficiency for better customer satisfaction.