Knowmax AI

Knowmax is an AI-powered knowledge management platform that improves customer engagement across all industries by empowering CX teams and digital channels with accurate knowledge.

Features

• Single Source of Truth: Creates a unified repository of knowledge, eliminating siloed information and allows instant, effortless access.
• Interactive Workflows: Converts complex SOPs into simple, actionable workflows using Cognitive Decision Trees, facilitating faster and personalized solutions.
• Visual Guides: Replaces PDF manuals with simplified visuals for any scenario, enabling clear and concise customer assistance.
• Self-Help Guides: Offers omnichannel knowledge base for creating self-help guides, freeing agents for more complex tasks.
• Cost-Effective Training: Fosters fast and efficient learning using a single source of truth accessible anytime, anywhere.
• Multi-Tab Management: Manages multiple concurrent conversations smoothly using chrome extension.

Use Cases:

• Quicker Agent Onboarding: Knowmax reduces learning curves of new hires and accelerates their transition to production floors.
• Improved Customer Satisfaction: Facilitates consistent service delivery, reduces average handling time (AHT) and enhances customer satisfaction (CSAT).
• Efficient Issue Resolution: Helps support teams and customers quickly solve complex issues using picture guides.
• Seamless Knowledge Integration: Successfully handles millions of transactions via chatbots and expands knowledge access for agents, after integration with support channels.
• Hassle-Free Content Migration: Assures smooth and error-free content migration with Knowmax’s AI data migration engine.

Knowmax is a versatile knowledge management tool, integrating with everyday tools, and is effective across many industries. It results in improved service delivery, customer satisfaction, and faster employee onboarding time.