Luxa AI

Luxa offers a new approach to product analytics for B2B sales calls. Leveraging the power of AI, Luxa helps product managers extract valuable information from customer interaction to inform decisions based on facts, not opinions. By integrating with Gong, it sifts through call transcripts and provides feature requests, complaints, and praise summaries, saving time and improving team alignment.

Features

• Automatic Insight Extraction: Luxa uses advanced AI algorithms to auto-extract product-related insights from customer calls without the need for manual review.
• Prioritization Based on Hard Facts: Luxa combines call insights with CRM data to facilitate smart decision-making, focusing on facts, not assumptions or opinions.
• Team Alignment: Luxa offers a unified data-based platform to align Product, Sales, and Success teams and justify work with qualitative feedback.
• Integration with Gong: Luxa easily integrates with Gong, saving time by automating the collection, categorization, and enrichment of customer feedback.
• Designed for B2B Product Management: Luxa is developed specifically to capture and analyze sales-driven feedback in the B2B sales space, ensuring no vital insights are lost.

Use Cases:

• Automated Collection of Customer Feedback: Eradicate the need to manually join sales calls or sift through tons of call recordings to find the feedback you need. Luxa will do it all for you.
• Smart Decision Making: Harness AI-generated insights, churn risk data, and customer complaint patterns to make data-based decisions for product improvement.
• Team Collaboration and Product Development: Use Luxa to align sales and product teams around unambiguous data, fostering collaboration and streamlining product development processes.

Luxa creates a new way of collecting, decoding and utilizing B2B sales call data, offering an invaluable tool for product managers and sales-led teams. All the vital sales-driven feedback will be captured and analyzed, paving the way for smarter decision-making and agile, efficient product development.