Alterra Answers AI

Enhance your customer support with Alterra Answers, an AI-driven Q&A bot seamlessly integrated with Zendesk. Experience reduced support costs, improved satisfaction, and 24/7 responsiveness. Start your free trial today!

Features

• Instant COVID-19 Support: Our AI-powered COVID Q&A bot provides immediate, accurate responses to coronavirus-related inquiries.
• AI-Powered Zendesk Integration: Alterra Answers integrates with Zendesk Support to enhance your team's efficiency and answer customer queries faster.
• Significant Cost Reduction: Lower your support costs by enabling the bot to handle repetitive queries, reducing the workload on your agents.
• 24/7 Customer Service: Win customer trust and loyalty by being available round the clock to address their concerns and questions.
• Advanced Natural Language Understanding: Thanks to a Deep Learning NLP Engine, Alterra Answers understand queries contextually, surpassing keyword-based solutions.
• Auto-Pilot Mode: Automate up to 20% of support tickets with intelligent auto-responses derived from your existing knowledge base.
• Co-Pilot Mode: Aid your customer support agents with AI-recommended solutions, reducing response times and enhancing resolution rates.
• Improved Self-Service with AI Guide Search: Enhance your Zendesk Guide with an AI-driven search engine that boasts a 90% accuracy rate.
• Effortless Setup: Enjoy a code-free setup with easy integration, requiring no specialized technical expertise to get started.

Use Cases:

• Handling Routine Inquiries: Alterra Answers effortlessly manages routine customer queries, freeing up agents for complex issues.
• Scaling Customer Support: Efficiently scale your customer support operations by leveraging AI to handle fluctuating ticket volumes.
• Improving Customer Experience: Deliver fast, accurate answers 24/7, boosting customer satisfaction and loyalty.
• Streamlining Knowledge Management: Utilize Alterra Answers to transform your Zendesk knowledge base into a dynamic, self-improving resource.

Alterra Answers harnesses the power of AI to supercharge your customer support operations with Zendesk. It offers an unrivaled solution for automated support with a free trial to experience the difference firsthand.