Perfect Wiki

Perfect Wiki is an AI-powered help center integrated into Microsoft Teams that helps businesses create and manage their internal knowledge bases. It allows companies to centralize their Standard Operating Procedures (SOPs), FAQs, manuals, and guides in a user-friendly, self-service platform.

Key Features:

• AI Chatbot: The platform uses an AI chatbot to answer employee and customer questions, providing 100% AI-generated answers based on the company's data. The chatbot is accessible in multiple languages and provides direct links to relevant articles for further information.
• Weekly AI-Generated Reports: Perfect Wiki provides detailed weekly reports that analyze user activity, identify popular content, track content updates, and highlight unanswered search queries. This helps businesses understand what data is missing, outdated, or needs further improvement.
• Collaboration and Security: Perfect Wiki enables seamless collaboration within Microsoft Teams, allowing users to create, view, and edit content directly within the platform. The platform also prioritizes security with encryption in transit and automatic backups.
• Integration with Microsoft Tools: Perfect Wiki integrates seamlessly with Microsoft Teams, SharePoint, and Office 365, providing a single platform for managing and accessing knowledge.
• Pricing Plans: Perfect Wiki offers flexible pricing plans for small teams, growing businesses, and large enterprises, with features such as multiple knowledge bases, user limits, AI chatbot request limits, and dedicated support.

Benefits:

• Improved Employee Efficiency: Employees can find the information they need quickly and easily within their familiar Microsoft Teams environment.
• Enhanced Customer Support: The AI chatbot provides instant answers to customer questions, improving customer satisfaction and reducing support costs.
• Centralized Knowledge Management: Perfect Wiki consolidates all company knowledge in one platform, ensuring consistency and accuracy across departments.
• Data-Driven Insights: The weekly reports provide valuable insights into knowledge base usage and content performance, helping businesses improve their knowledge management strategy.

Overall, Perfect Wiki offers a comprehensive solution for businesses looking to create an efficient and accessible internal knowledge base powered by AI within their existing Microsoft Teams environment.