Twig AI

Twig is an AI co-pilot for customer experience teams designed to greatly enhance efficiency in handling complex product-related queries. It uses Artificial Intelligence to read, analyze, and write responses to customer inquiries for faster resolution.

Features

• AI Brain Built for CX teams: Designed with the unique needs of customer experience teams in mind. Provides accurate and factual answers sourced from credible references.
• AI Personas Mapped to CX Roles: Supports different roles within the customer experience domain with multiple AI personas, each catering to a specific topic and adapting to role-specific styles.
• Integration With External Data Sources: Eases the process of extracting data from third-party sources, improving the quality of responses with new synthetic data generated by the AI.
• Personlized AI Preferences: Allows for personalization of responding styles and tones, providing a more tailored experience to customers.
• Detailed Insights: Offers insights on the AI's accuracy rates and usage by the team to aid in refining the AI model and selection of data sources.

Use Cases:

• Reduced Response Times: Achieve 40-50% savings in customer response times and hours spent with deployment of Twig AI, translating into considerable savings.
• Privacy Compliance: Guaranteed safety of private data sources with weekly refreshes for optimized performance.
• Efficiency Over In-House AI: Provides a simple and effective solution to complex requirements for enterprise AI.
• Sophistication Over ChatBots: Deals with a wider range of queries and responses beyond the limitations of typical ChatBots.

Experience the power of artificial intelligence in enhancing your customer experience performances with Twig AI. AI powered-answers that improve efficiency and are personalized to your team's style.