Comments Analytics

An AI-powered service designed to extract, quantify, and analyze users' sentiments and actions to offer clear and reliable insights. This tool supports over 23 languages and enables businesses to evaluate their online reputation, customer experience, and consumers' needs effectively.

Features

• Sentiment Analysis: Identify, quantify, and examine the affective states of information in comments to understand your brand's social sentiment.
• Named Entity Recognition: The tool can locate and classify named entities within unstructured text data.
• Key Phrases Extraction: Extract most important words and phrases to identify key topics of discussion among your consumers.
• Predict Customers' Needs: Predict your customers' future needs based on their existing feedback and comments.
• Multi-language & No-Code Analytics: Supports 23 languages and requires no coding skills. Get clean insights using pre-build models.
• Scalability and Immediate Support: Handles large volumes of requests in real time and offers 24/7 support.
• Custom Analysis and Websites: Offers flexibility in analyzing texts from various websites with custom insights.

Use Cases:

• Social Media Monitoring and Reputation Management: Monitor your social media platforms and handle your reputation by analyzing customer sentiments.
• Customer Experience Insight: Improve your customer experience by obtaining actionable feedback and using it to offer better services.
• Advanced Market Research: Identify future customer needs and use it to develop more effective marketing strategies.
• Multilingual Customer Support: Support your customers globally with 23 languages support for easy understanding and communication.

Comments Analytics Service offers a thorough and insightful examination of your online audience's sentiments and actions. By utilizing AI-powered analytical tools, businesses can uncover valuable customer insights to improve their products, services, and strategies.